How Safe is Your Car?

Safercar.gov allows you to report vehicle problems and get other types of critical vehicle information. To get information on Vehicle Defects, Crash & Rollover Ratings and Recall Info. Click Here.

Complaints are handled in the following manner:

• Your complaint information will be entered into NHTSA's vehicle owner's complaint database and used with other complaints to determine if a safety-related defect trend exists.
• If a safety-related defect exists in a motor vehicle or item of motor vehicle equipment, the manufacturer must fix it at no cost to the owner. Your complaint is the first step in the process.
• Government engineers analyze the problem. If warranted, the manufacturer is asked to conduct a recall. If the manufacturer does not initiate a recall, the government can order the manufacturer to initiate a recall.
• NHTSA do not have to receive a specific number of complaints before they look into a problem. They gather all available information on a problem. Each complaint is important.